Contact Our Support Specialists
Our support team is ready to help with account questions, verification, deposits and withdrawals, technical issues or general feedback. Contact us for help with KYC uploads, bonus queries, payment checks and responsible-gambling tools. We offer live chat for immediate assistance, email for detailed enquiries and phone support during office hours. Our agents aim to handle routine requests quickly and politely, and will advise on any account restrictions to get you back to playing as soon as possible with friendly service.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7) |
| General enquiries | [email protected] (Typical reply within 24 hours) |
| Affiliate enquiries | [email protected] (Partner team Mon-Fri) |
| Phone | +44 20 7946 2813 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7; Email replies Mon-Fri, 09:00-18:00 |
Support via Email
For detailed requests, account issues or cases requiring documents, email is our preferred contact method. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account username and any relevant screenshots or attachments speeds up handling and helps us avoid delays. We aim to respond promptly once we have the full information.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions are usually dealt with straight away via live chat, while email requests may take up to 24 hours. Complex cases such as verification or payment investigations can take longer depending on the nature of the issue and the checks required. We will keep you updated at every stage.
Feedback
Your feedback helps us improve Brillbet. If you have suggestions, ideas or issues, please tell us - we read every message and act on common requests to make the site simpler, fairer and faster. Use the feedback form in Help or contact support. Your input directly shapes future features and promotions, so do share what you think.