If you have questions about your account, need help with verification, a technical issue or general feedback, our team is ready to help. We provide assistance via live chat, email and phone. Please have your registered email and ID to hand for account queries so we can act quickly and securely. Live chat is available on the site for immediate help and we aim to respond within 24 hours by email. For payments or privacy queries use the addresses below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, immediate response) |
| General enquiries | [email protected] (business & account enquiries, response within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, Mon-Fri) |
| Phone | +44 20 7946 0832 (live support) |
| Working hours | Mon-Sun, 08:00-00:00 |
Please email [email protected] for detailed requests, account queries or when sending documents. Email is the quickest way to include explanations and attachments; include a clear subject line, your full name, registered email or phone number and any reference numbers to avoid delays. We aim to respond promptly but accurate contact details help speed up verification and resolution.
Support response times: our team aims to respond to most enquiries within one business day. Simple account and payment questions are usually handled promptly, while complex investigations (for example KYC checks, payment disputes or security reviews) may take several days depending on their nature. We’ll keep you updated at every step and provide an estimated timeframe when a query requires extra time.
We'd love your feedback. Tell us about any ideas, problems or improvements and our team will review every suggestion carefully to help improve the site and your experience. Send comments via the help centre or use the feedback form in your account - we read every message and use what we learn to make the games, payments and support better for all players.
